Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant 

W/P Resolved in favour of Insurer 

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 8 28.6% 20 71.4%
Claims declined(policy terms or conditions not recognised or met) 12 20.3% 47 79.7%
Claims declined(non-disclosure) 0 0.0% 1 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 2 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 2 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 33.3% 2 66.7%
Miscellaneous 2 40.0% 3 60.0%
TOTAL 23 23.0% 77 77.0%

Return to Main: Complaints Data

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