Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 43 25.0% 129 75.0%
Claims declined(policy terms or conditions not recognised or met) 31 25.2% 92 74.8%
Claims declined(non-disclosure) 4 9.1% 40 90.9%
Dissatisfaction with policy performance and maturity values 1 7.1% 13 92.9%
Dissatisfaction with surrender or paid up values 1 11.1% 8 88.9%
Misselling 0 0.0% 1 100.0%
Lapsing 10 38.5% 16 61.5%
Miscellaneous 4 5.0% 76 95.0%
TOTAL 94 20.0% 375 80.0%

Return to Main: Complaints Data

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