Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 17 44.7% 21 55.3%
Claims declined(policy terms or conditions not recognised or met) 11 8.9% 113 91.1%
Claims declined(non-disclosure) 1 14.3% 6 85.7%
Dissatisfaction with policy performance and maturity values 1 20.0% 4 80.0%
Dissatisfaction with surrender or paid up values 0 0.0% 3 100.0%
Misselling 0 0.0% 1 100.0%
Lapsing 0 0.0% 4 100.0%
Miscellaneous 2 25.0% 6 75.0%
TOTAL 32 16.8% 158 83.2%

Return to Main: Complaints Data

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