Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 5 12.2% 36 87.8%
Claims declined(policy terms or conditions not recognised or met) 12 21.4% 44 78.6%
Claims declined(non-disclosure) 1 9.1% 10 90.9%
Dissatisfaction with policy performance and maturity values 0 0.0% 12 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 3 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 5 100.0%
Miscellaneous 0 0.0% 11 100.0%
TOTAL 18 12.9% 121 87.1%

Return to Main: Complaints Data

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