Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 14 37.8% 23 62.2%
Claims declined(policy terms or conditions not recognised or met) 4 10.3% 35 89.7%
Claims declined(non-disclosure) 8 28.6% 20 71.4%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 1 50.0% 1 50.0%
Lapsing 1 50.0% 1 50.0%
Miscellaneous 0 0.0% 0 0.0%
TOTAL 28 25.9% 80 74.1%

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