Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 20 43.5% 26 56.5%
Claims declined(policy terms or conditions not recognised or met) 18 23.7% 58 76.3%
Claims declined(non-disclosure) 3 42.9% 4 57.1%
Dissatisfaction with policy performance and maturity values 0 0.0% 1 100.0%
Dissatisfaction with surrender or paid up values 1 100.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 3 37.5% 5 62.5%
Miscellaneous 2 22.2% 7 77.8%
TOTAL 47 31.8% 101 68.2%

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