Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 8 29.6% 19 70.4%
Claims declined(policy terms or conditions not recognised or met) 5 14.7% 29 85.3%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 11.1% 8 88.9%
Miscellaneous 0 0.0% 0 0.0%
TOTAL 14 20.0% 56 80.0%

Return to Main: Complaints Data

Subscribe to our Newsletter