Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 8 23.5% 26 76.5%
Claims declined(policy terms or conditions not recognised or met) 22 32.4% 46 67.6%
Claims declined(non-disclosure) 2 8.7% 21 91.3%
Dissatisfaction with policy performance and maturity values 0 0.0% 2 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 1 100.0%
Lapsing 0 0.0% 5 100.0%
Miscellaneous 7 46.7% 8 53.3%
TOTAL 39 26.2% 110 73.8%

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