Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant 

W/P Resolved in favour of Insurer 

Poor communications/documents or information not supplied/poor service 45 44.6% 56 55.4%
Claims declined(policy terms or conditions not recognised or met) 54 29.3% 130 70.7%
Claims declined(non-disclosure) 1 12.5% 7 87.5%
Dissatisfaction with policy performance and maturity values 2 100.0% 0 0.0%
Dissatisfaction with surrender or paid up values 1 100.0% 0 0.0%
Misselling 0 0.0% 1 100.0%
Lapsing 7 38.9% 11 61.1%
Miscellaneous 4 50.0% 4 50.0%
TOTAL 114 35.3% 209 64.7%

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