Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 56 43.8% 72 56.3%
Claims declined(policy terms or conditions not recognised or met) 50 31.6% 108 68.4%
Claims declined(non-disclosure) 9 22.5% 31 77.5%
Dissatisfaction with policy performance and maturity values 2 8.3% 22 91.7%
Dissatisfaction with surrender or paid up values 4 33.3% 8 66.7%
Misselling 0 0.0% 1 100.0%
Lapsing 7 29.2% 17 70.8%
Miscellaneous 5 21.7% 18 78.3%
TOTAL 133 32.4% 277 67.6%

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