Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 36 32.4% 75 67.6%
Claims declined(policy terms or conditions not recognised or met) 27 37.5% 45 62.5%
Claims declined(non-disclosure) 0 0.0% 2 100.0%
Dissatisfaction with policy performance and maturity values 3 7.9% 35 92.1%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 1 50.0% 1 50.0%
Lapsing 4 25.0% 12 75.0%
Miscellaneous 5 50.0% 5 50.0%
TOTAL 76 30.2% 176 69.8%

Return to Main: Complaints Data

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