Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant 

W/P Resolved in favour of Insurer 

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 13 20.6% 50 79.4%
Claims declined(policy terms or conditions not recognised or met) 31 34.1% 60 65.9%
Claims declined(non-disclosure) 6 26.1% 17 73.9%
Dissatisfaction with policy performance and maturity values 0 0.0% 13 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 8 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 3 20.0% 12 80.0%
Miscellaneous 4 16.7% 20 83.3%
TOTAL 57 24.1% 180 75.9%

Return to Main: Complaints Data

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