Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 50 28.6% 125 71.4%
Claims declined(policy terms or conditions not recognised or met) 46 25.1% 137 74.9%
Claims declined(non-disclosure) 5 20.0% 20 80.0%
Dissatisfaction with policy performance and maturity values 3 15.0% 17 85.0%
Dissatisfaction with surrender or paid up values 3 25.0% 9 75.0%
Misselling 1 100.0% 0 0.0%
Lapsing 7 20.6% 27 79.4%
Miscellaneous 6 23.1% 20 76.9%
TOTAL 121 25.4% 355 74.6%

Return to Main: Complaints Data

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