Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 9 20.0% 36 80.0%
Claims declined(policy terms or conditions not recognised or met) 15 16.9% 74 83.1%
Claims declined(non-disclosure) 0 0.0% 2 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 2 100.0%
Dissatisfaction with surrender or paid up values 1 20.0% 4 80.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 14.3% 6 85.7%
Miscellaneous 0 0.0% 2 100.0%
TOTAL 26 17.1% 126 82.9%

Return to Main: Complaints Data

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