Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 7 15.2% 39 84.8%
Claims declined(policy terms or conditions not recognised or met) 12 18.8% 52 81.3%
Claims declined(non-disclosure) 3 21.4% 11 78.6%
Dissatisfaction with policy performance and maturity values 0 0.0% 17 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 9 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 20.0% 4 80.0%
Miscellaneous 1 10.0% 9 90.0%
TOTAL 24 14.5% 141 85.5%

Return to Main: Complaints Data

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