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We take
equity/fairness
into account
We offer an
independent and objective forum
Our service is free
to complainants
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Ombudsman
For Long-term Insurance

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How to Submit a Complaint

Follow these simple steps on how to submit a complaint through us.

Download Our Brochure

We have our brochure in multiple languages. Afrikaans, English, South Sotho, Xhosa and Zulu.

Complaints Information

All you need to know, when submitting a complaint.

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How to Complain

Follow these simple steps on how to submit a complaint through us.

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Submit a Complaint

Complete our complaint form if you want to submit a complaint online.

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Common Problems

The kind of problems we deal with on a daily basis.

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Helpful Tips

Some hints to help policyholders.

Latest News

Posted on Aug 12, 2021

Ombuzz Issue 47 – Now Released

Ombuzz Issue 47: HALF YEAR STATISTICS August 2, 2021 View Ombuzz Issue 47.

Read More
Posted on Jul 23, 2021

Ombuzz Issue 46

Ombuzz Issue 46: COMPLAINTS WE CANNOT UPHOLD July 23, 2021 View Ombuzz Issue 46.

Read More
Posted on May 21, 2021

Annual Report 2020

View Annual Report 2020

Read More

Frequently Asked
Questions Answered

You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.

Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website ombud.co.za. We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Complain”.

You can complain in writing but we also provide a telephonic or walk-in service.

Our Rulings are
Binding on Insurers

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