Ombudsman For Long Term Insurance

How to Submit a Complaint

Follow these simple steps on how to submit a complaint through us.


Download Our Brochure

We have our brochure in multiple languages.
Afrikaans, English, South Sotho, Xhosa and Zulu


Complaints Information

All you need to know, when submitting a complaint.

How to Complain

Follow these simple steps on how to submit a complaint through us.

Submit a Complaint

Complete our complaint form if you want to submit a complaint on line.

Common Problems

The kind of problems we deal with on a daily basis.


Some hints to help policyholders.

Latest News

Ombuzz Issue 44 – Now Released

Ombuzz Issue 44: PREMIUM REVIEWS August 28, 2020 View Ombuzz Issue 44.

Posted on Sep 09, 2020

Complaints Data 2019 – Now Published

Figures published for the period from 1 January to 31 December 2019. View Complaints...

Posted on Jul 14, 2020

Annual Report 2019 – Now Published

View Annual Report 2019

Posted on May 06, 2020

Frequently Asked Questions Answered

You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.

Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Submit a Complaint”.

You can complain in writing but we also provide a telephonic or walk-in service.

Our Rules are Binding on Insurers

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Notification – Closure of Office over the Holiday Season

Please note that our Office will be closed from the 25th December 2020 to the 03rd January 2021.

We will re-open on the 04th January 2021.

We wish you a restful and joyous season. Keep safe and take care.