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Our service is free
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For Long-term Insurance


How to Submit a Complaint

Follow these simple steps on how to submit a complaint through us.

Download Our Brochure

We have our brochure in multiple languages. Afrikaans, English, South Sotho, Xhosa and Zulu.

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Complaints Information

All you need to know, when submitting a complaint.


How to Complain

Follow these simple steps on how to submit a complaint through us.


Submit a Complaint

Complete our complaint form if you want to submit a complaint online.


Common Problems

The kind of problems we deal with on a daily basis.


Helpful Tips

Some hints to help policyholders.

Latest News

Posted on Aug 29, 2023

Final Determinations 2023

Download Attachments Case 54 - Declined disability and critical illness claims

Read More
Posted on May 23, 2023

Complaints Data 2022

Figures published for the period from 1 January to 31 December 2022. View Complaints...

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Posted on May 23, 2023

Annual Report 2022

Download Attachments OMBUDSMAN-2022-AR

Read More

Frequently Asked
Questions Answered

You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.

Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Complain”.

You can complain in writing but we also provide a telephonic or walk-in service.

Our Rulings are
Binding on Insurers

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