Please note:
Due to very high volume of complaints being received by our office currently, there may be delays in processing your complaint.
We take
equity/fairness
into account
equity/fairness
into account
Follow these simple steps on how to submit a complaint through us.
We have our brochure in multiple languages. Afrikaans, English, South Sotho, Xhosa and Zulu.
All you need to know, when submitting a complaint.
Where an insurer has more than five second reminders per year, the number of...
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Figures published for the period from 1 January to 31 December 2021. View Complaints...
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You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.
Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website ombud.co.za. We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Complain”.
You can complain in writing but we also provide a telephonic or walk-in service.
Our office provides an independent, objective, efficient and free service to policyholders and others in respect of their complaints arising from long-term insurance policies.
Our office provides an independent, objective, efficient and free service to policyholders and others in respect of their complaints arising from long-term insurance policies.
