Call: 0860 103 236

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We take
equity/fairness
into account
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We offer an
independent and objective forum
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Our service is free
to complainants
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Please note:

Due to very high volume of complaints being received by our office currently, there may be delays in processing your complaint.

Ombudsman
For Long-term Insurance

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How to Submit a Complaint

Follow these simple steps on how to submit a complaint through us.

Download Our Brochure

We have our brochure in multiple languages. Afrikaans, English, South Sotho, Xhosa and Zulu.

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Complaints Information

All you need to know, when submitting a complaint.

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How to Complain

Follow these simple steps on how to submit a complaint through us.

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Submit a Complaint

Complete our complaint form if you want to submit a complaint online.

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Common Problems

The kind of problems we deal with on a daily basis.

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Helpful Tips

Some hints to help policyholders.

Latest News

Posted on May 17, 2022

2021 Second Reminders

Where an insurer has more than five second reminders per year, the number of...

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Posted on May 17, 2022

Complaints Data 2021

Figures published for the period from 1 January to 31 December 2021. View Complaints...

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Posted on May 17, 2022

Annual Report 2021

Download Attachments Ombudsman AR 2021

Read More

Frequently Asked
Questions Answered

You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.

Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website ombud.co.za. We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Complain”.

You can complain in writing but we also provide a telephonic or walk-in service.

Our Rulings are
Binding on Insurers

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