equity/fairness
into account
Follow these simple steps on how to submit a complaint through us.
We have our brochure in multiple languages. Afrikaans, English, South Sotho, Xhosa and Zulu.
All you need to know, when submitting a complaint.
Follow these simple steps on how to submit a complaint through us.
Complete our complaint form if you want to submit a complaint online.
The kind of problems we deal with on a daily basis.
Some hints to help policyholders.
Download Attachments Case 54 - Declined disability and critical illness claims
Read MoreFigures published for the period from 1 January to 31 December 2022. View Complaints...
Read MoreYou may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.
Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website ombud.co.za. We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Complain”.
You can complain in writing but we also provide a telephonic or walk-in service.