Ombudsman For Long Term Insurance

How to Submit a Complaint

Follow these simple steps on how to submit a complaint through us.


Download Our Brochure

We have our brochure in multiple languages.
Afrikaans, English, South Sotho, Xhosa and Zulu


Complaints Information

All you need to know, when submitting a complaint.

How to Complain

Follow these simple steps on how to submit a complaint through us.

Submit a Complaint

Complete our complaint form if you want to submit a complaint on line.

Common Problems

The kind of problems we deal with on a daily basis.


Some hints to help policyholders.

Latest News

Final Determinations 2019 – Now Published

View Final Determinations 2019 Download Attachments Case 35 – Funeral Benefits

Posted on Feb 14, 2019

2017 Second Reminders – Now Published

View Second Reminders 2017

Posted on Jun 01, 2018

Annual Report 2017 – Now Published

View Annual Report 2017

Posted on Jun 01, 2018

Frequently Asked Questions Answered

You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.

Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Submit a Complaint”.

You can complain in writing but we also provide a telephonic or walk-in service.

Our Rules are Binding on Insurers

Subscribe to our Newsletter