Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 15 44.1% 19 55.9%
Claims declined(policy terms or conditions not recognised or met) 6 10.9% 49 89.1%
Claims declined(non-disclosure) 4 14.3% 24 85.7%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 1 50.0% 1 50.0%
Lapsing 3 60.0% 2 40.0%
Miscellaneous 1 50.0% 1 50.0%
TOTAL 30 23.8% 96 76.2%

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