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Tribute to Judge Steyn

The late Judge Steyn passed away on 30 December 2013. He joined the office as a joint Ombudsman until the retirement of the late Judge Kotze in 1997, after which he remained the Ombudsman until 2003. Shortly after his death various tributes were paid to Judge Steyn in the press and in the social media. […]

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Ombudsman publishes insurer complaints data

The Office of the Ombudsman for Long-term Insurance has published individual insurer complaints data on its website for the first time. “It is in line with the growing trend internationally and locally for ombudsman schemes to publish such information” said Ombudsman Judge Brian Galgut. The publication is being done in order to promote transparency.  Another […]

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Ombudsman receives record number of complaints in 2012

The Office of the Ombudsman for Long-term Insurance received 9 592 complaints against long-term insurance companies in 2012, the highest ever and 4% more than in 2011, according to its latest annual report. “Consumers are continuing to become more insistent and persistent, and cases are becoming ever more complex,” said Ombudsman Judge Brian Galgut at the […]

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