Call: 0860 103 236

For up to date information about the pandemic visit

What is our mission?

To receive and consider complaints against subscribing insurers and to resolve such complaints through mediation, conciliation, recommendation or determination.

The Ombudsman must seek to ensure that:

  • he/she acts independently and objectively
  • he/she takes no instructions from anybody regarding the exercise of his/her authority
  • he/she follows informal, fair and cost-effective procedures
  • he/she keeps in balance the scale between complainants and insurers
  • he/she accords due weight to considerations of equity
  • he/she maintains confidentiality
  • he/she promotes public awareness of the office
  • insurers act with fairness
  • insurers render an efficient service to their clients

Subscribe to our Newsletter