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Our Rules regulate the relationship between the office and its subscribing insurers as well as the relationship between the office and every complainant who lodges a complaint with the office.

We have made these Rules available here as downloadable PDF documents in five of South Africa’s official languages: English, Afrikaans, South Sotho, Xhosa and Zulu.

Rules – English

These Rules, effective from 1 January 1998 and last amended with effect from 30 June 2016, regulate the relationship between the Ombudsman for Long-term Insurance (the Ombudsman) and each member of …

Rules – Afrikaans

Hierdie Reglement, wat sedert 01 Januarie 1998 van krag en laas met effek van 30 Junie 2016 gewysig is, reël die verhouding tussen die Ombudsman vir Langtermynversekering (die Ombudsman) en elke lid van die langtermynversekeringsbedryf…

Rules – Xhosa

Le mithetho yaqala ukususela ngoJanyuwari ka-1998, kwaye igqityelwe ukulungiswa ngomhla we-30 ka-Oktobha ngonyaka ka-2004, ukulungisa ubuhlobo phakathi kwamalungu e-Long-term Insurance Industry awarhu…

Rules – South Sotho

Melao ena e tshebetsong ho tloha ka la, 1 Pherekgong 1998, hape e fetoletswe ka la 30 Mphalane 2004, e laola kamano pakeng tsa ditho tsa kotara e telele ya intasteri ya boitshehetso / Inshorense ba le…

Rules – Zulu

Lemithetho eyaqala ngo 1 January 1998 yagcinwa ngokulungiswa ngo 30 October 2004, ibika ubuhlobo phakathi kwebhizinizi lemishwalense emide abaphethwe ngu Ombudsman Kwimishwalense Emide.

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