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  • The Ombudsman for Long-term Insurance was established in 1985
  • We are an independent office accountable to the Ombudsman’s Council
  • We resolve disputes between complainants and insurers arising from long-term insurance policies
  • Our service is free to complainants
  • Complainants may still decide to go to court
  • Insurers are bound by our rulings
  • Our rules provide for an informal appeal process

In achieving its mission the office strives towards

  • Informality
  • Accessibility
  • Speedy resolution of disputes
  • Cost effectiveness
  • Conciliation and mediation rather than adjudication
  • Equity/Fairness
Judge McLaren, Ombudsman

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