- The Ombudsman for Long-term Insurance was established in 1985
- We are an independent office accountable to the Ombudsman’s Council
- We resolve disputes between complainants and insurers arising from long-term insurance policies
- Our service is free to complainants
- Complainants may still decide to go to court
- Insurers are bound by our rulings
- Our rules provide for an informal appeal process
In achieving its mission the office strives towards
- Informality
- Accessibility
- Speedy resolution of disputes
- Cost effectiveness
- Conciliation and mediation rather than adjudication
- Equity/Fairness
