Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 16 | 51.6% | 15 | 48.4% |
| Claims declined(policy terms or conditions not recognised or met) | 17 | 22.7% | 58 | 77.3% |
| Claims declined(non-disclosure) | 1 | 11.1% | 8 | 88.9% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 1 | 100.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 1 | 100.0% |
| Lapsing | 2 | 33.3% | 4 | 66.7% |
| Miscellaneous | 1 | 33.3% | 2 | 66.7% |
| TOTAL | 37 | 29.4% | 89 | 70.6% |
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