Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 16 51.6% 15 48.4%
Claims declined(policy terms or conditions not recognised or met) 17 22.7% 58 77.3%
Claims declined(non-disclosure) 1 11.1% 8 88.9%
Dissatisfaction with policy performance and maturity values 0 0.0% 1 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 1 100.0%
Lapsing 2 33.3% 4 66.7%
Miscellaneous 1 33.3% 2 66.7%
TOTAL 37  29.4%  89  70.6%

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