Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 3 30.0% 7 70.0%
Claims declined(policy terms or conditions not recognised or met) 10 17.2% 48 82.8%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 100.0% 0 0.0%
Miscellaneous 2 66.7% 1 33.3%
TOTAL 16 21.9% 57 78.1%

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