Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 13 44.8% 16 55.2%
Claims declined(policy terms or conditions not recognised or met) 8 17.8% 37 82.2%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 2 100.0%
Lapsing 2 33.3% 4 66.7%
Miscellaneous 0 0.0% 1 100.0%
TOTAL 23  27.4% 61 72.6%

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