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2021 Second Reminders

Where an insurer has more than five second reminders per year, the number of reminders is published with the complaints data. The names of the insurers and the number of the second reminders sent to them during 2021 appear alongside. More than five second reminders 2021 3Sixty Life 200 Nestlife 18 Safrican 13 Hollard Life […]

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Final Determination 48

Case 48 Non-disclosure at application stage – insurer has onus of proof – onus not discharged Background: 1. Mr N’s Liberty policy provided, inter alia, disability benefits and critical illness benefits. 2. A claim was submitted for hypertension with chronic kidney disease under the critical illness benefits. 3. The claim was declined by Liberty because […]

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