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Retired Judge Margie Victor is the new Insurance Ombudsman

Retired Johannesburg High Court Judge Margie Victor, the first woman to be elected to the Johannesburg Bar Council in 1996, has been appointed as Ombudsman for Long-term Insurance and Ombudsman for Short-term Insurance for two years, commencing 1 January 2023. Judge Victor, who replaces Judge Ron McLaren, will be the Ombudsman of the life (long-term) […]

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2021 Second Reminders

Where an insurer has more than five second reminders per year, the number of reminders is published with the complaints data. The names of the insurers and the number of the second reminders sent to them during 2021 appear alongside. More than five second reminders 2021 3Sixty Life 200 Nestlife 18 Safrican 13 Hollard Life […]

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Final Determinations 2021

Case 48 Non-disclosure at application stage – insurer has onus of proof – onus not discharged Background: 1. Mr N’s Liberty policy provided, inter alia, disability benefits and critical illness benefits. 2. A claim was submitted for hypertension with chronic kidney disease under the critical illness benefits. 3. The claim was declined by Liberty because […]

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