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CR121 Abusive behaviour – invoking Rule 3.3.2

CR121 Abusive behaviour – invoking Rule 3.3.2 Background In 1992 the complainant, aged 45 years, purchased a life policy coupled with such other benefits as medical and hospital plans, capital provider, living assurance as well as an income replacer. According to her financial adviser, who had advised her for some thirty years: “she needed both […]

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