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CR364 Payment and non-payment Payment to wrong party

CR364 Payment and non-payment Payment to wrong party – insurer has to pay again – compensation for inconvenience Persistence does sometimes pay off. The complainant wrote to us after the insurer concerned repeatedly advised that they had no records any longer of the policy in question. A policy belonging to the complainant’s father, who had […]

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CR233 Payment of premiums – debit order on third party’s bank account without his authorisation

CR233 Payment of premiums – debit order on third party’s bank account without his authorisation – whether third party has a claim against the insurer for repayment of the premiums wrongfully deducted from his bank account – jurisdiction. The complainant, Mr C, was for some time in some sort of business relationship with a certain […]

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CR232 Payment – insurer setting-off overpaid amount against other policy benefits

CR232 Payment – insurer setting-off overpaid amount against other policy benefits 1. The complainant invested an amount of R100 000 in March 1993 with an insurer in a so-called back-to-back policy. R72 000 was used to purchase a ten year temporary annuity providing the complainant with a monthly income of R1 100,00, the balance was […]

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CR204 Payment of premiums

CR204 Payment of premiums – debit order on third party’s bank account without his authorisation – whether third party has a claim against the insurer for repayment of the premiums wrongfully deducted from his bank account – jurisdiction. Background The office recently and quite fortuitously received three complaints in almost identical factual circumstances, two against […]

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