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CR293 Poor service Administration of policies by insurer

CR293 Poor service Administration of policies by insurer –insurer agreeing to change its practice to provide efficient service. BACKGROUND The complainant, as the principal annuitant, held three policies that provided monthly annuities, and had been receiving the annuities since 2000. His wife was the second annuitant on the policies, and in terms thereof would only […]

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CR205 Poor service – payment to incorrect party.

CR205 Poor service – payment to incorrect party. On occasion a complainant who comes to our office has been treated so badly that it is quite astonishing. Background In this particular case the complainant had worked for his employer as a pan lidder for 19 years and had then been retrenched. From the information that […]

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CR162 Poor service – Insurer providing confidential policy information to a third party

CR162 Poor service – Insurer providing confidential policy information to a third party Facts This was a complaint with a difference; a reminder that a woman scorned can cause a hell of a fury. Ms A, the woman in question, had recently been divorced. Lots of love was lost between her and her ex-husband. She […]

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