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CR318 Values- Poor maturity values – systemic problems

Values CR318 Poor maturity values – systemic problems – two cases, with different insurers, where the office’s intervention led to increased benefits not only for individual complainants, but also other policyholders who had not complained. The following two cases were finalised by the office in 2008, and were dealt with briefly in our 2008 Annual […]

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CR168 Values – renewal of contract on maturity

CR168 Values – renewal of contract on maturity – options to be exercised by insured – reasonable reliance Background Some time prior to the maturity of the complainant’s policy the insurer wrote to him that he had certain different options on maturity and stated: “If we do not hear from you, the policy will merely […]

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