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Assistant Ombudsman

The Ombudsman for Long–term Insurance has a vacancy for an Assistant Ombudsman. If you are interested in a career in alternative dispute resolution, dedicated to service delivery, able to work under pressure and you have the necessary qualifications, you are invited to submit a covering letter and your CV. The Role Investigate and analyse complaints. […]

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CR378 Removed

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CR315 Premiums- Collected after cover ceasing

Premiums CR315 Collected after cover ceasing – funeral cover ceasing at age 65 – member’s premiums continuing, however, until her death at age 67 – death claim repudiated – complaint settled on basis that half claim paid, plus refund of premiums after age 65. Background 1. The complaint in this case was lodged by attorneys […]

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CR161 A cancer claim rejected

CR161 A cancer claim rejected Background The contract featured a specified ‘cancer benefit’ catering for female cancers (cervical cancer, genito-urinary cancer or breast cancer) and male cancers (prostate and testicular cancer). “Cancer” was defined as “…a disease that is manifested by the presence of a malignant tumour, characterised by the uncontrolled growth and spread of […]

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CR119 Afkoop van polis – datum vir berekening van die waarde daarvan

CR119 Afkoop van polis – datum vir berekening van die waarde daarvan. Agtergrond Mnr A was ‘n aandeelhouer en direkteur van maatskappy B. ‘n Polis op sy lewe is deur die maatskappy by versekeraar X uitgeneem en deur A, as polishouer, aan maatskappy B gesedeer om te verseker teen die geval dat A te sterwe […]

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Complaints Data 2017 – Now Published

Figures published for the period from 1 January to 31 December 2017. View Complaints Data 2017 here.

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