Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 13 | 39.4% | 20 | 60.6% |
| Claims declined(policy terms or conditions not recognised or met) | 14 | 25.0% | 42 | 75.0% |
| Claims declined(non-disclosure) | 1 | 100.0% | 0 | 0.0% |
| Dissatisfaction with policy performance and maturity values | 1 | 50.0% | 1 | 50.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 1 | 100.0% |
| Misselling | 3 | 100.0% | 0 | 0.0% |
| Lapsing | 1 | 11.1% | 8 | 88.9% |
| Miscellaneous | 3 | 37.5% | 5 | 62.5% |
| TOTAL | 36 | 31.9% | 77 | 68.1% |
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