We commonly receive complaints about
- non-payment of claims
- the conclusion of the policy contract
- interpretation of application forms/policy provisions
- lump sum/income disability benefits
- annuities
- funeral policies
- non-compliance with policy provisions
- breach of warranties
- policy values
- communication/administrative/other errors by insurers
- qualifying criteria of policy not met
- policy exclusions
- pre-existing medical conditions
- misrepresentation
- fraudulent claims
- non-disclosure
- failure to pay premiums
- lapsing
- reinstatement
