Who can complain to us?
- Any person (policyholder, life insured, beneficiary, successor-in-title, premium payer) with an interest in a long-term insurance policy issued by an insurer who subscribes to our scheme
What can you complain about?
- We can consider most but not all complaints relating to long-term insurance policies
- The policy must have been marketed or effected in South Africa
- The policy must be underwritten by an insurer who subscribes to our scheme*