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Who can complain to us?

  • Any person (policyholder, life insured, beneficiary, successor-in-title, premium payer) with an interest in a long-term insurance policy issued by an insurer who subscribes to our scheme

What can you complain about?

  • We can consider most but not all complaints relating to long-term insurance policies
  • The policy must have been marketed or effected in South Africa
  • The policy must be underwritten by an insurer who subscribes to our scheme*

*To see current list of subscribing insurers

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