Call: 0860 103 236

For up to date information about the pandemic visit

What we cannot do

We will always try to assist you but there are some complaints we cannot look at, including:

  • complaints about an insurer’s commercial judgment
  • complaints about purely administrative issues such as cancelling a policy
  • complaints about the financial advice received in relation to a policy sold after 01 October 2004
  • complaints that are/have been the subject of legal proceedings instituted by you and not withdrawn
  • complaints that are better handled by a court of law
  • complaints about short-term insurance policies, unit trusts or other investments
  • complaints about pension funds

Subscribe to our Newsletter