We commonly receive complaints relating to:

  • Conclusion of contracts of insurance
  • Interpretation of proposal forms and policy provisions
  • Lump sum and income disability benefits
  • Annuities
  • Funeral policies

Rejection of claims by insurers because of:

  • non-compliance with policy provisions
  • breach of warranties
  • pre-existing conditions
  • non-disclosure
  • fraudulent claims

Cancellation of policies by policyholders because of:

  • Misrepresentations
  • Lapsing and re-instatement of policies
  • Communication, administration and other errors by insurers
  • Policy values

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