Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 5 | 20.8% | 19 | 79.2% |
| Claims declined(policy terms or conditions not recognised or met) | 20 | 30.3% | 46 | 69.7% |
| Claims declined(non-disclosure) | 7 | 43.8% | 9 | 56.3% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 1 | 100.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 3 | 100.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 0 | 0.0% | 0 | 0.0% |
| Miscellaneous | 1 | 12.5% | 7 | 87.5% |
| TOTAL | 33 | 28.0% | 85 | 72.0% |
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