Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 83 56.8% 63 43.2%
Claims declined(policy terms or conditions not recognised or met) 81 39.7% 123 60.3%
Claims declined(non-disclosure) 1 8.3% 11 91.7%
Dissatisfaction with policy performance and maturity values 1 50.0% 1 50.0%
Dissatisfaction with surrender or paid up values 1 100.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 8 30.8% 18 69.2%
Miscellaneous 5 31.3% 11 68.8%
TOTAL 180 44.2% 227 55.8%

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