Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 83 | 56.8% | 63 | 43.2% |
| Claims declined(policy terms or conditions not recognised or met) | 81 | 39.7% | 123 | 60.3% |
| Claims declined(non-disclosure) | 1 | 8.3% | 11 | 91.7% |
| Dissatisfaction with policy performance and maturity values | 1 | 50.0% | 1 | 50.0% |
| Dissatisfaction with surrender or paid up values | 1 | 100.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 8 | 30.8% | 18 | 69.2% |
| Miscellaneous | 5 | 31.3% | 11 | 68.8% |
| TOTAL | 180 | 44.2% | 227 | 55.8% |
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