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Our Service is
absolutely FREE!

All you need to do is to lodge a complaint and we’ll see to all the rest.


Ombudsman For Long Term Insurance

How to Submit a Complaint

See our 3 simple steps on how to submit a complaint through us.


Download Our Brochure

We have our brouchure in multiple languages.
Afrikaans, English, South Sotho, Xhosa and Zulu


Complaints Information

All you need to know, when submitting a complaint.

How to Complain

Follow these simple steps on how to submit a complaint through us.

Submit a Complaint

Complete our complaint form if you want to submit a complaint on line.

Common Problems

The kind of problems we deal with on a daily basis.


Some hints to help policyholders.

Latest News

Media Statement

Funeral Claim on Social Media

Posted on Nov 21, 2019

2018 Second Reminders – Now Published

View Second Reminders 2018

Posted on May 28, 2019

Annual Report 2018 – Now Published

View Annual Report 2018

Posted on May 28, 2019

Frequently Asked Questions

You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.

Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Submit a Complaint”.

You can complain in writing but we also provide a telephonic or walk-in service.

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