Follow these simple steps on how to submit a complaint through us.
All you need to know, when submitting a complaint.
In an effort to assist complainants who are unsure where to lodge an insurance...
The insurance industry will have a single Ombudsman from 1 January 2020.
You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.
Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website www.ombud.co.za. We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Submit a Complaint”.
You can complain in writing but we also provide a telephonic or walk-in service.