Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 52 | 47.7% | 57 | 52.3% |
| Claims declined(policy terms or conditions not recognised or met) | 63 | 36.4% | 110 | 63.6% |
| Claims declined(non-disclosure) | 7 | 15.9% | 37 | 84.1% |
| Dissatisfaction with policy performance and maturity values | 5 | 23.8% | 16 | 76.2% |
| Dissatisfaction with surrender or paid up values | 1 | 12.5% | 7 | 87.5% |
| Misselling | 0 | 0.0% | 3 | 100.0% |
| Lapsing | 9 | 31.0% | 20 | 69.0% |
| Miscellaneous | 9 | 32.1% | 19 | 67.9% |
| TOTAL | 146 | 35.2% | 269 | 64.8% |
Return to Main: Complaints Data
