Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 52 47.7% 57 52.3%
Claims declined(policy terms or conditions not recognised or met) 63 36.4% 110 63.6%
Claims declined(non-disclosure) 7 15.9% 37 84.1%
Dissatisfaction with policy performance and maturity values 5 23.8% 16 76.2%
Dissatisfaction with surrender or paid up values 1 12.5% 7 87.5%
Misselling 0 0.0% 3 100.0%
Lapsing 9 31.0% 20 69.0%
Miscellaneous 9 32.1% 19 67.9%
TOTAL 146 35.2% 269 64.8%

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