Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 29 36.3% 51 63.8%
Claims declined(policy terms or conditions not recognised or met) 36 45.6% 43 54.4%
Claims declined(non-disclosure) 1 14.3% 6 85.7%
Dissatisfaction with policy performance and maturity values 0 0.0% 26 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 9 100.0%
Misselling 0 0.0% 2 100.0%
Lapsing 10 45.5% 12 54.5%
Miscellaneous 1 7.7% 12 92.3%
TOTAL 77 32.4% 161 67.6%

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