Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 29 | 36.3% | 51 | 63.8% |
| Claims declined(policy terms or conditions not recognised or met) | 36 | 45.6% | 43 | 54.4% |
| Claims declined(non-disclosure) | 1 | 14.3% | 6 | 85.7% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 26 | 100.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 9 | 100.0% |
| Misselling | 0 | 0.0% | 2 | 100.0% |
| Lapsing | 10 | 45.5% | 12 | 54.5% |
| Miscellaneous | 1 | 7.7% | 12 | 92.3% |
| TOTAL | 77 | 32.4% | 161 | 67.6% |
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