Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 18 25.4% 53 74.6%
Claims declined(policy terms or conditions not recognised or met) 49 52.1% 45 47.9%
Claims declined(non-disclosure) 2 11.1% 16 88.9%
Dissatisfaction with policy performance and maturity values 2 18.2% 9 81.8%
Dissatisfaction with surrender or paid up values 0 0.0% 4 100.0%
Misselling 0 0.0% 1 100.0%
Lapsing 4 36.4% 7 63.6%
Miscellaneous 0 0.0% 10 100.0%
TOTAL 75 34.1% 145 65.9%

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