Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 18 | 25.4% | 53 | 74.6% |
| Claims declined(policy terms or conditions not recognised or met) | 49 | 52.1% | 45 | 47.9% |
| Claims declined(non-disclosure) | 2 | 11.1% | 16 | 88.9% |
| Dissatisfaction with policy performance and maturity values | 2 | 18.2% | 9 | 81.8% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 4 | 100.0% |
| Misselling | 0 | 0.0% | 1 | 100.0% |
| Lapsing | 4 | 36.4% | 7 | 63.6% |
| Miscellaneous | 0 | 0.0% | 10 | 100.0% |
| TOTAL | 75 | 34.1% | 145 | 65.9% |
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