Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 7 29.2% 17 70.8%
Claims declined(policy terms or conditions not recognised or met) 23 30.7% 52 69.3%
Claims declined(non-disclosure) 1 50.0% 1 50.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 1 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 2 100.0%
Lapsing 3 60.0% 2 40.0%
Miscellaneous 1 14.3% 6 85.7%
TOTAL 35 29.9% 82 70.1%

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