Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 7 | 29.2% | 17 | 70.8% |
| Claims declined(policy terms or conditions not recognised or met) | 23 | 30.7% | 52 | 69.3% |
| Claims declined(non-disclosure) | 1 | 50.0% | 1 | 50.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 1 | 100.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 1 | 100.0% |
| Misselling | 0 | 0.0% | 2 | 100.0% |
| Lapsing | 3 | 60.0% | 2 | 40.0% |
| Miscellaneous | 1 | 14.3% | 6 | 85.7% |
| TOTAL | 35 | 29.9% | 82 | 70.1% |
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