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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 31 25.6% 90 74.4%
Claims declined(policy terms or conditions not recognised or met) 43 25.9% 123 74.1%
Claims declined(non-disclosure) 3 15.8% 16 84.2%
Dissatisfaction with policy performance and maturity values 4 19.0% 17 81.0%
Dissatisfaction with surrender or paid up values 2 20.0% 8 80.0%
Misselling 0 0.0% 2 100.0%
Lapsing 9 24.3% 28 75.7%
Miscellaneous 7 29.2% 17 70.8%
TOTAL 99 24.8% 301 75.2%

Return to Main: Complaints Data

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