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The Ombudsman for Long–term Insurance has a vacancy for an Assistant Ombudsman.

If you are interested in a career in alternative dispute resolution, dedicated to service delivery, able to work under pressure and you have the necessary qualifications, you are invited to submit a covering letter and your CV.

The Role

  • Investigate and analyse complaints. Seek relevant information from the parties to the complaint.
  • Liaise with complainants and insurers in writing, telephonically and in person in order to resolve complaints.
  • Write determinations in understandable and appropriate language in complaints that are not resolved through other interventions.

Minimum qualifications

  • LLB degree and at least 5 – 7 years’ experience in a legal role either in a legal practice, or in the long-term insurance industry or in dispute resolution.
  • A sound understanding of the applicable industry and legal framework.
  • Strong analytical skills.
  • Interest in or experience in working in alternative dispute resolution.
  • The ability to manage a caseload in an efficient, fair and timely manner with a clear customer focus on achieving timely and fair outcomes.
  • The ability to work independently but also part of a team.
  • Good communication and interpersonal skills to deal with people at all levels.

The office offers a competitive salary and benefits, commensurate with experience, a seven and a half hour flexible-time working day and a pleasant working environment in Claremont, Cape Town.

While this is a full-time position, a hybrid working model will be considered.

Apply by e-mail with a copy of your CV and three referees to

The closing date for applications is the 22nd March 2023.

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