Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT |
W/P Resolved in favour of Complainant |
W/P Resolved in favour of Insurer |
||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 0 | 0.0% | 0 | 0.0% |
| Claims declined(policy terms or conditions not recognised or met) | 1 | 14.3% | 6 | 85.7% |
| Claims declined(non-disclosure) | 0 | 0.0% | 4 | 100.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 0 | 0.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 0 | 0.0% | 0 | 0.0% |
| Miscellaneous | 0 | 0.0% | 0 | 0.0% |
| TOTAL | 1 | 9.1% | 10 | 90.9% |
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