Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT |
W/P Resolved in favour of Complainant |
W/P Resolved in favour of Insurer |
||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 6 | 37.5% | 10 | 62.5% |
| Claims declined(policy terms or conditions not recognised or met) | 5 | 45.5% | 6 | 54.5% |
| Claims declined(non-disclosure) | 0 | 0.0% | 0 | 0.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 1 | 100.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 0 | 0.0% | 5 | 100.0% |
| Miscellaneous | 1 | 50.0% | 1 | 50.0% |
| TOTAL | 12 | 34.3% | 23 | 61.5% |
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