| Details of Finalised Cases resolved by Nature of Complaint | ||||
|---|---|---|---|---|
| Nature of Complaint | No. of Cases resolved in favour of Complainant | % | No. of Cases resolved in favour of Insurer | % |
| Poor communications/documents or information not supplied/poor service | 12 | 34.3% | 23 | 65.7% |
| Claims declined(policy terms or conditions not recognised or met) | 12 | 41.4% | 17 | 58.6% |
| Claims declined(non-disclosure) | 1 | 4.8% | 20 | 95.2% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 0 | 0.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 1 | 100.0% |
| Lapsing | 0 | 0.0% | 2 | 100.0% |
| Miscellaneous | 0 | 0.0% | 2 | 100.0% |
| Total | 25 | 27.8% | 65 | 72.2% |
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