|
Stats on Finalised cases per Nature of Complaint |
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| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases |
% |
|
| Poor communications/documents or information not supplied/poor service | 5 | 38.5% | 8 | 61.5% |
| Claims declined(policy terms or conditions not recognised or met) | 9 | 21.4% | 33 | 78.6% |
| Claims declined(non-disclosure) | 0 | 0.0% | 5 | 100.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 0 | 0.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 0 | 0.0% | 0 | 0.0% |
| Miscellaneous | 1 | 50.0% | 1 | 50.0% |
| TOTAL | 15 | 24.2% | 47 | 75.8% |
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