| Stats on Finalised cases per Nature of Complaint | ||||
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 9 | 45.0% | 11 | 55.0% |
| Claims declined(policy terms or conditions not recognised or met) | 6 | 16.7% | 30 | 83.3% |
| Claims declined(non-disclosure) | 0 | 0.0% | 1 | 100.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 0 | 0.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 0 | 0.0% | 1 | 100.0% |
| Miscellaneous | 1 | 33.3% | 2 | 66.7% |
| TOTAL | 16 | 26.2% | 45 | 73.8% |
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